All items are subject to a making/production time as well as delivery time. Making times are stated on each product as ‘dispatch time’ or ‘production time’, and these are stated as working days, excluding weekends and bank holidays. These are estimated times, and often depend on the current workload of the workroom, so they can often be slightly quicker or slower. If you have ordered more than one item we will usually dispatch your order all together when every item is ready, however if you need items sooner we can arrange a part shipment at an additional cost – please contact customer services at contact@rhanfold.com

We use FEDEX EXPRESS for our shipments, however on occasion we may use another courier. When your items are shipped, we will send you a tracking number via e-mail, please go to the relevant couriers website to track your order. Tracking information can take up 12 hours to appear on the relevant couriers website, so please do not contact us if you are not seeing tracking information immediately after receiving your email.

Estimated Shipping Times

• • North America: 3-5 business days
  • Europe: 3-5 business days
  • Canada: 3-5 business days
  • Australia, New Zealand and Oceania: 3-5 business days
  • Asia Pacific: 3-5 business days
  • Latin America and Caribbean: 4-5 business days
  • North Africa and the Middle East: 4-5 business days

 

PLEASE NOTE, that these delivery time frames are estimated and can take a little longer on occasion due to customs. 

Customs and International Charges 

If you order products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. 

Please note, Rhanfold cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside Turkey, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges, please check before placing your order. We have no control over these charges and we cannot predict their amount.

Other Shipping Notes

We will attempt to deliver directly to the delivery address specified on your order unless specified otherwise. Deliveries will be attempted to your door unless other arrangements have been made.  If there is no one home to accept the delivery couriers or postal services may leave parcels with a neighbor or in a safe place. Orders that are dispatched using a Tracked and Signed for Service are done so to provide extra security for the parcel. If the recipient opts to have this parcel left in a safe place or left without a signature this is entirely the responsibility of the recipient. If the parcel is then subsequently lost we, as the sender, can accept no liability for any loss or damage to this parcel.  

If you are away from the delivery address our courier will put a card through your door allowing you to re-book a delivery with the courier or allowing you to pick up the order from a depot or sorting office. The courier may give you options relating to your delivery, including attempting to deliver to a near by neighbor, rather than redelivering the next day. 

Rhanfold reserves the right to charge the full shipping fee applicable to resend if the item is returned to us because the customer could not take delivery for any reason. 

If a customer inputs any incorrect address details on their order, which causes the parcel to be delivered incorrectly we will not hold any responsibility for this parcel.  ie, the customer will have to try and retrieve the parcel themselves at their cost. 

Product Delivery Errors

Delivery errors must be reported to us as soon as possible. All orders, are checked and double checked before leaving our warehouse. 

Should you have received an item that you believe to be measuring incorrectly, we will need to receive images so request that you email us in the first instance so that we can advise as to the images that we require. 

If you have received your parcel in poor condition/damaged or have items missing, you must keep all outer packaging so that the courier can collect the box for their investigation.  Any damaged boxes must be signed for as ‘damaged’ at delivery. Where possible sign with the word ‘damaged + your name’ in the signature box.  You may be asked to send us photos of the damaged packaging and / or product. Photographic evidence helps us ensure the issue is dealt with quickly and efficiently. 

If you have received a faulty product please refer to our Returns Policy for more information. 

Contact 

Questions, comments and requests regarding our delivery information are welcomed and should be addressed to contact@rhanfold.com.